By choosing Takaful, your customers can be assured of not only world-class cover, but also claims-handling designed for speedy assistance with minimal disruption.

Takaful is proud to introduce another value-added service, designed to help you when it matters
most. This service offers you peace of mind when you are in need of Emergency Roadside Assistance (Breakdown & Accident towing), Medical Assist, and Home Assistance.


Road Patrols

The objective is to get the beneficiary mobile on the roadside. These services are covered nationally, including Lesotho and Swaziland. These services are limited to R500 and include:

Fuel Assistance

In instances where your vehicle has run out of fuel, a service provider will be despatched to refuel your vehicle with 5 litres of fuel.

Tyre-Changing Service

In the event of a flat tyre, a service provider will be despatched to change the tyre at both roadside and non-roadside locations. Should you not have a spare tyre, the vehicle can be towed – at your own cost – to the nearest appropriate place of repair or safekeeping. This service excludes the cost to repair tyres, parts, wheel balancing, or similar charges.

Jump-start Service

A service provider will be despatched to jumpstart the vehicle (roadside and non-roadside). This service is limited to reasonable services to mobilise the vehicle, and does not include the cost of parts, components, lubricants, and similar provisions.

Locksmith Services

In the event that keys are locked inside the beneficiary’s vehicle, an accredited locksmith will be despatched by the call center to the incident scene to unlock the vehicle. The service is limited to up to R800. The service provider will not cover the cost of repairs, replacement of a lock or ignition switch, or the cutting of the keys.

Minor Roadside-Running Repairs

This includes mobile solution for coils, immobilizers, fuses, and limited assistance on fan belts.

Mechanical and Electrical Breakdowns

The primary objective of the Service Provider is to tow a vehicle to the nearest franchised dealer (if under warranty) or to the nearest repairer. The cost of the first 60km round-trip is covered (starting from point of despatch); thereafter, a charge of R6.00 ex. vat per km is applicable and will be charged to the beneficiary.

Accident Tow

In the event of an accident, the call centre will arrange for the vehicle to be towed to the nearest approved motor body repairer (MBR) or beneficiary-nominated repairer from the accident scene. Limits are covered under your agreement.

We are committed to integrity and transparency, as well as the creation of long term partnerships based on trust and respect. 

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