The following process is followed in order to ensure service is provided as efficiently and fairly as possible. Please ensure that you have submitted all the necessary documentation to assist in the processing of your claim.

Claimants Checklist:
Claim Form, SAPS case number, Copy of Drivers License , Copy of Identity document, Finance documents, Registration documents, Change of Ownership forms, Signed Agreement of loss, Change of Ownership, Vehicle Keys

All timelines referred to in this document are working hours 8h30 am to 4h00 pm

Process Timeline Required
The relevant documentation requested will be verified upon receipt

The claim will be registered onto the system
The Registered claim number will be sent through to Broker
Any documentation pending will be requested
Follow up will be made by the third day documents are not received

Within 24 hours of receiving claim form
An investigator will be appointed to investigate the vehicle theft The Investigator will be appointed within 24 hours of registration of the claim
Once the investigation has been finalised the investigator will send through the report Within 7 days of investigation beginning
Upon receipt of the investigators report confirmation of status will be advised to the Broker and if the vehicle is financed the relevant paperwork will be requested in terms of settlement figures Within 48 hours of Investigators report being received
Once all documentation is received an agreement of loss will be drawn and sent to Broker Within 24 Hours of receiving necessary documentation
Payment will be made to all the parties once all necessary documentation is received Within 3 days of receipt of all necessary documentation

The following process is followed in order to ensure service is provided as efficiently and fairly as possible. Please ensure that you have submitted all the necessary documentation to assist in the processing of your claim.

Claimants Checklist:
Completed claim form

All timelines referred to in this document are working hours 8h30 am to 4h00 pm

Process Timeline Required
All participants are to contact or drive into their nearest PG or Glasfit Agent.

 

Upon receipt of the relevant claim form and the quotation from the Glass agent the claim will be authorised in writing and details provided of the first amount payable Within 24 hours of receiving claim

The following process is followed in order to ensure service is provided as efficiently and fairly as possible. Please ensure that you have submitted all the necessary documentation to assist in the processing of your claim.

Claimants Checklist:
Completed claim Form, SAPS case number*, quotations, invoices, and proof of ownership*. (* if applicable)

All timelines referred to in this document are working hours 8h30 am to 4h00 pm

Process Timeline Required
The relevant documentation requested will be verified upon receipt
The claim will be registered onto the system
The Registered claim number will be sent through to Broker
Any documentation pending will be requested
Follow up will be made if documents are not received
Within 24 hours of receiving claim form
Authorisation will be provided to the Broker
An Agreement of Loss will be drawn up and sent to Broker for client to sign
Within 48 hours of claim registration
Once the agreement of loss is received payment can then be effected Within 3 days of receipt of all necessary documentation

The following process is followed in order to ensure service is provided as efficiently and fairly as possible. Please ensure that you have submitted all the necessary documentation to assist in the processing of your claim.

Claimants Checklist:

Claim Form, Quotations, Invoices, Salvage (if cannot be repaired)

All timelines referred to in this document are working hours 8h30 am to 4h00 pm

Process Timeline Required
The claim will be registered onto the system
The Registered claim number will be sent through to Broker
Within 24 hours of receiving claim form
A loss adjuster will be appointed to assess the damaged goods (if necessary) The Loss adjuster will be appointed within 24 hours of registration of the claim
The loss adjuster will arrange an appointment within 24 hours of being appointed. Assessment will be made within 48 hours in urban areas, and within 5 days of registration in extreme outlying areas
Once the assessment has been finalised the loss adjuster will send through  for authorisation Within 24 hours of receiving assessors report
Once the agreement of loss is received payment can then be effected Within 3 days of receipt of all necessary documentation

The following process is followed in order to ensure service is provided as efficiently and fairly as possible. Please ensure that you have submitted all the necessary documentation to assist in the processing of your claim.

Claimants Checklist:
Claim Form, SAPS case number, Copy of Drivers License, Copy of Identity Document, Quotations

All timelines referred to in this document are working hours 8h30 am to 4h00 pm

Process Timeline Required
The relevant documentation requested will be verified upon receipt

The claim will be registered onto the system
The Registered claim number will be sent through to Broker

Within 24 hours of receiving claim form
A motor assessor will be appointed to assess the vehicle The Assessor will be appointed within 24 hours of registration of the claim
The assessor will arrange an appointment with the repairer within 24 hours of being appointed. Assessment will be made within 48 hours in urban areas, and within 5 days of registration in extreme outlying areas
Once the assessment has been finalised the assessor will send through for authorisation Within 24 hours of assessing the vehicle
Upon receipt of the assessors report authorisation will be provided to the Broker and repairer Within 24 hours of Assessors report being received
Payment will be made to repairer once repairer submits necessary documentation Within 3 days of receiving invoice from repairer
In the event a Recovery can be made, a recovery agent will be appointed at registration of the claim and the Broker will be emailed as the Recovery progresses Broker will be advised whenever Recovery agent corresponds

The following process is followed in order to ensure service is provided as efficiently and fairly as possible. Please ensure that you have submitted all the necessary documentation to assist in the processing of your claim.

Claimants Checklist:
Claim Form, SAPS case number, Quotations, Invoices, Assessors Report, Inventory list and serial numbers of items stolen

All timelines referred to in this document are working hours 8h30 am to 4h00 pm

Process Timeline Required
The relevant documentation requested will be verified upon receipt
The claim will be registered onto the system
The Registered claim number will be sent through to Broker
Within 24 hours of receiving claim form
A loss adjuster will be appointed to assess the property The Loss adjuster will be appointed within 24 hours of registration of the claim
The loss adjuster will arrange an appointment within 24 hours of being appointed. Assessment will be made within 48 hours in urban areas, and within 5 days of registration in extreme outlying areas
Once the assessment has been finalised the loss adjuster will send through for authorisation Within 24 hours of assessing the property
Authorisation will be provided to the Broker
An Agreement of Loss will be drawn up and sent to Broker for client to sign
Within 48 hours of receiving the assessors report
Once the agreement of loss is received payment can then be effected Within 3 days of receipt of all necessary documentation